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Singapore Local Order
  • Order will be shipped out on next business day (Mon to Fri) after payment is received.
  • Singapore Post Normal Mail
    • Item is not traceable with this option. There is possible risk of losing item. We are not responsible for item lost with this option.
    • Usually take 3 to 5 business days to deliver, but sometimes longer which is beyond our control. 1-2 weeks delivery is not rare with SingPost normal mail.
    • We will take picture of every normal mail we send out and keep for 2 months. Please write to us if you require a a soft copy.
    • Courier Delivery 2 to 3 working days
      • Delivery in 2 to 3 working days, door to door and require sign-off by someone 
      • Tracking number is provided therefore traceable
      • Safe and faster
      • Fixed cost of delivery, not dependent on weight of the items ordered
      • Cost is $2.5 for purchases below $35
      • Cost is $1.9 for purchases above $35
      • Courier Next Day Delivery
        • Available for delivery for Monday to Saturday only, excluding Sunday and Public Holidays
        • Cut off period is 1pm.
        • Order to be paid and received by 1pm on Day 1
          • Order is dispatched by Day 1
          • Order is received by Day 2
        • Order receive after 1pm on Day 1, will receive by Day 3
        • You can let us know the slot you preferred to receive. However this is not always guarantee as this depend on the delivery service:
          • 10 AM – 6 PM 
          • 6 PM – 10 PM
        • Cost is at $6.9 for purchases below $35
        • Cost is at $4.9 for purchases below $60 and above $35
        • Free shipping for purchases above $60
        • Tracking number is provided therefore traceable
        • Safe and faster
        • You can leave us a note or remark with your order. Alternatively, please write to us at mamagoose.sg@gmail.com for us to arrange the delivery with your order number and preferred time slot. 
        • Self collection service
          • We do not have self collection service
        International Order
        All overseas orders will be dispatched via DHL. 
        The delivery cost will be reflected in the check-out page during the check-out process. 
        Your tracking number will be sent to you within 1 to 2 business days once your parcel has been dispatched. After which, kindly allow 7 to 10 business days* for your order to reach your shipping address. Please note that orders are not shipped on weekends or public holidays.
        Once the order reaches your country, it may take several days for your shipment to be cleared through customs. Customs clearance varies by country and is at the discretion of the customs agency in the destination country.
        We will, to our reasonable efforts, ship your order according to the estimated delivery time provided, but are unable to guarantee that the order will be delivered within this time frame. 
        Estimated delivery time may vary or change due to circumstances beyond our control. 
        Mamagoose will not be liable for any delay or inability to deliver your order within the estimated time frame.
        Risk & Title of your goods passes to you on the date and time of delivery of your order to our nominated shipping agents. It is the responsibility of the customer to notify Mamagoose of any change in delivery address.
        If you have not received your order after the estimated delivery time, please contact us. 
        *Working days refer to Monday - Friday only (excluding public holidays).
        Taxes & Duties (Applicable for International Order)
        The international shipping charge is exclusive of customs duties/taxes, which may be charged separately by the carrier. All applicable customs fees, taxes and duties will be borne by the customer.
        Customs authorities require that we declare the value of your order on your package. It is the sole discretion of the custom agents to release your package.
        No exchange and refund due to distance. Please check your order carefully or write to us if you have question about the product