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Singapore Local Order
  • Order will be shipped out on the next business day (Mon to Fri) after payment is received.
  • Singapore Post Normal Mail
    • Item is not traceable with this option. There is a possible risk of losing the item. We are not responsible for items lost with this option.
    • Usually take 3 to 5 business days to deliver, but sometimes longer which is beyond our control. 1-2 weeks delivery is not rare with Singapore Post normal mail.
    • We will take picture of every normal mail we send out and keep it for 2 months. Please write to us if you require a soft copy.
    • Courier Delivery 2 to 3 working days
      • Delivery in 2 to 3 working days, door to door and require sign-off by someone 
      • Tracking number is provided therefore traceable
      • Safe and faster
      • Fixed cost of delivery, not dependent on weight of the items ordered
      • Cost is $2.5 for purchases below $35
      • Cost is $1.9 for purchases above $35
      • Courier Next Day Delivery
        • Available for delivery for Monday to Saturday only, excluding Sunday and Public Holidays
        • Cut-off period is 1 pm.
        • Order to be paid and received by 1 pm on Day 1
          • Order is dispatched by Day 1
          • Order is received by Day 2
        • Order received after 1 pm on Day 1, will receive by Day 3
        • You can let us know the slot you preferred to receive. However, this is not always guaranteed as this depends on the delivery service:
          • 10 AM – 6 PM 
          • 6 PM – 10 PM
        • Cost is $8.9 for purchases below $35
        • Cost is $5.9 for purchases below $60 and above $35
        • Cost is $2.5 for purchases above $60
        • Tracking number is provided therefore traceable
        • Safe and faster
        • You can leave us a note or remark with your order. Alternatively, please write to us at mamagoose.sg@gmail.com for us to arrange the delivery with your order number and preferred time slot. 
        • Courier Same Day
          • Available for delivery for Monday to Saturday only, excluding Sunday and Public Holidays
          • Subject to availability
          • Cut-off period is 11 am.
          • Cost is $12.
        • Self-collection service
          • We do not have self-collection service
        International Order
        All overseas orders will be dispatched via FedEx. 
        If your country is not one of the countries listed when you check out the cart, you may reach out to us to confirm.
        Your tracking number will be sent to you within 1 to 2 business days. After which, kindly allow 2-5 business days* for your order to reach your shipping address. Please note that orders are not shipped on weekends or public holidays.
        Customs clearance varies by country and is at the discretion of the customs agency in the destination country.
        We will, to our reasonable efforts, ship your order according to the estimated delivery time provided, but are unable to guarantee that the order will be delivered within this time frame. 
        Estimated delivery time may vary or change due to circumstances beyond our control. 
        Mamagoose will not be liable for any delay or inability to deliver your order within the estimated time frame.
        Risk & Title of your goods passes to you on the date and time of delivery of your order to our nominated shipping agents. It is the responsibility of the customer to notify Mamagoose of any change in delivery address.
        If you have not received your order after the estimated delivery time, please contact us. 
        *Working days refer to Monday - Friday only (excluding Singapore public holidays).
        Taxes & Duties (Applicable for International Order)
        The international shipping charge is exclusive of customs duties/taxes, which may be charged separately by the carrier. All applicable customs fees, taxes and duties will be borne by the customer.
        Customs authorities require that we declare the value of your order on your package. It is the sole discretion of the custom agents to release your package.
        No exchange and refund due to distance.
        Please check your order carefully or write to us if you have question about the product.