Exchange and Refund policy
Exchange and Refund
- Ordered wrong size/item
- You can exchange the item within 14 days after the order is sent out, as long as our stock is available and the item is in original condition (unopened with original tag, original package intact). Exchange will not be entertained once it past the stipulated date. However, you will have to bear the costs incurred both sides.
- To ensure no delay or lost in mail, we only accept item sent back to us via registered mail or courier.
- Please write to us at firstname.lastname@example.org with your order number and indicate which product and size you want to change. Please do not return the item before contacting us as we may not have stock for the item you wish to exchange.
- Received wrong item
- We sincerely apologize for the mistake.
- We will provide exchange and pay for postage fees incurred.
- Please keep the item in original condition (unopened with original tag, original package intact) and email to us at email@example.com with a photo of wrong item, order number. We will get back to you as soon as possible.
- Please hold on about your review or comment about us before you contact us, we will do our best to resolve it amicably.
- Refund is allowed within 14 days after item is sent out. Refund will not be entertained once it past the stipulated date.
- Item must be in its original and good condition to be acceptable for a refund. All items are refundable if the item is in original condition (package intact, unopened).
- Please drop us an email at firstname.lastname@example.org to indicate your order number, photo of the item to be returned and item for refund
- To ensure no delay or lost in mail, we only accept item sent back to us via courier service or traceable registered mail. You need to absorb the shipping cost incurred when item is sent back to us for a refund. However, if the refund is due to defective goods or error from us, we will absorb fully the shipping costs incurred by you and please advise us the amount.
- Upon receipt of the item in good condition, we will contact you.